April 29th 2008
Safeco Customers Thrown Into a War Zone and They Don’t Know It – Yet, Liberty Mutual’s Purchase of Safeco Bad News For Safeco Policyholders
As a Kirkland, Washington car accident attorney many of my injured clients have had to deal with Liberty Mutual. My experience with Liberty Mutual is anything but stellar. If you have an injury claim with Liberty Mutual in my experience you can expect to receive resistance at every turn.
A good example is my client “Joan.” The names have been changed to protect the innocent! Joan has Liberty Mutual car insurance with Personal Injury Protection (PIP) coverage, which is suppose pays her medical bills from injuries suffered from any car wreck she’s in. A while ago Joan was in a hit n’ run car wreck. She was injured in the wreck and unfortunately the other driver sped off before she realized what was happening.
Joan did not realize the steps she had to go through to get Liberty Mutual to pay her medical bills under her PIP coverage (the steps include calling in an injury claim, completing PIP application and sending bills to Liberty Mutual). Instead she paid the medical bills out her life savings, depleting them completely. A friend referred her to me to help with establishing an Uninsured Motorist claim. When I met with Joan I learned of this and began the process of getting her savings paid back through her PIP coverage. That’s when the fun began!
Initially I did not know a PIP application had not been completed because I had a copy of a letter from the PIP adjuster stating she had received some bills and was waiting for records before making a determination on payment. This is normal and generally only takes a few weeks. This kind of letter does not usually exist unless a PIP application has been received and PIP claim fully opened. Months passed and Liberty Mutual ignored my repeated telephone messages and letters about the payment. Finally, they responded and claimed they did not receive Joan’s PIP application, despite raising no objection like this in the months before hand. Seemed a bit fishy, but I thought let’s just move forward and try to get the money reimbursed.
Joan completed the application and I mailed it as requested. Two more months passed with no reimbursement check arriving. I called again and Liberty Mutual claimed they did not receive the application. It wasn’t returned to me, so under the terms of Washington laws is deemed delivered. So, I resent the PIP application – this time via fax and mail, so we’ll see what happens. Deny and delay tactics like this seem to be the general policy in effect at Liberty Mutual. Joan’s case is not the first where I’ve seen Liberty Mutual act this way.
Once Liberty Mutual places its corporate policies in place and removes Safeco’s current policies, look out all you Safeco customers. Profits are much more important to Liberty Mutual than its customers. If you have any kind of injury claim in my experience you can expect to fight an uphill battle the whole way. That’s why it’s important to speak with an experience Washington injury attorney after a car accident and get the 411 on your rights before speaking with the insurance company.

